Returns

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@supralondon.com

If your return is approved you will need to return the item to :

supra
71 Chamberlayne Road
London NW10 3ND

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@supralondon.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or Items that have been worn.


Exchanges
If you want to exchange the item for a different size, style or colour please notify us immediately and we will reserve one for you.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.